Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on both our Single Firm Plan and Multi Firm Plan. If you register your firm and decide OrchardPay is not the right fit for your mandi stall or ledger workflow, you can request a 100% full refund within 7 calendar days of your initial payment. No questions asked.

2. Refund Eligibility Criteria

To be eligible for a refund, the following criteria must be met:

• The refund request must be submitted within 7 days from the transaction date.
• The account must not have been flagged for fraudulent activity or terms violations.
• Refunds apply strictly to initial subscription plans and do not cover custom third-party integrations or dedicated migration labor fees (if any).

3. How to Request your Refund

Requesting a refund is simple and fast. Reach out directly to our billing support channels:

• Email: Send an email containing your business profile details, phone number, and transaction receipt to billing@orchardpay.in.
• Phone Support: Reach out to your dedicated account manager or call us directly at our billing helpline.

Once approved, refunds are processed immediately. The funds typically reflect in your bank account, credit card, or UPI wallet within 5 to 7 business days depending on your bank's processing cycles.

4. Cancellation Policy

You can cancel your subscription at any time. When you cancel, your account remains active with all premium features (such as watermarks, team members, and SMS updates) until the end of your current annual billing cycle. No further renewal charges will be applied. We do not provide partial refunds for the unused months of an active annual billing cycle if cancellation happens after the first 7 days.